Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other payment methods available at checkout.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel your order. Once an order has been dispatched we are unable to make changes.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free shipping on most orders. Shipping costs, if applicable, will be shown at checkout before you complete your purchase.
How quickly will my order be dispatched?
Most orders are dispatched within 24 hours of being placed. You will receive a confirmation email with tracking information once your order has shipped.
Do you ship internationally?
Please check at checkout for available shipping destinations and rates for your country.
Returns & Refunds
What is your returns policy?
We want you to be completely happy with your purchase. If you are not satisfied, please contact us within 30 days of receiving your order to arrange a return or exchange.
What if my item arrives damaged?
If your item arrives damaged or faulty, please contact us immediately with photos of the damage and we will arrange a replacement or full refund.
Products
Are your cues suitable for beginners?
Yes! We stock cues for all skill levels, from beginners to professional players. Check the product descriptions for guidance on which cue suits your level.
What size cue tips do your cues come with?
Most of our snooker and pool cues come fitted with 9.5mm or 10mm tips. Check individual product listings for exact specifications.
Do you sell replacement cue tips?
Yes — we stock a range of professional cue tips including Tweeten Blue Knight, Elk Master, Century Pro and Baize Master PRO-IMPACT tips.
Contact Us
How do I get in touch?
You can reach us via our Contact page. We aim to respond to all enquiries within 1 business day.